ISO20000 introduction
ISO 20000 is an organization's IT service management standard, designed to provide models for establishing, implementing, operating, monitoring, reviewing, maintaining, and improving the IT service management system (ITSM). The establishment of IT service management system (ITSM) has become an important mechanism for various organizations, especially financial institutions, telecommunications, high-tech industries and other management risks. ISO 20000 gives IT managers a reference framework for managing IT services, and improved IT management levels can also be demonstrated through authentication.
Effectively integrate the IT control and best practices of ISO27001 and ISO20000, and carry out the necessary system integration to comprehensively improve the level of overall IT governance of customers.
Obtain the conditions for certification
Should have the corresponding qualifications, (such as business license, organization code, relevant state administrative examination and approval of qualification or trade qualification), have the relevant facilities and resources, can operate normally. Can provide a record of operation activities for more than three months.
Get the certification process
Generally, the process of obtaining certification is divided into two phases.
Certification consultation stage: after the signing of the contract, our company will send consulting the teacher to the research of the enterprise, to determine the enterprise certification intent, help enterprises to determine the organization and responsibilities purview division, system coverage, and the establishment and perfect the system of certification required documents, to the enterprise staff related to training, and guide enterprises to run according to the requirement of the system documents, and help enterprises to carry out certification application.
Certification audit stage: auditors sent by certification bodies, to the enterprise according to the regulations of the certification standards and enterprise system documents of enterprise activities the certification scope of inspection, the key is to verify the situation of the enterprise and prepare the certification documents and records, inspection certificate report end certification institutions.
Achieve the effectiveness of certification
Service quality and service commitment to reach agreement with business and suppliers to establish a unified communication platform with business and suppliers; To achieve the goal of IT service management satisfactory to the interested parties;
• improve the availability, reliability and security of IT services to provide high quality services for business users;
• continuously optimize service process, improve service level, and improve business satisfaction;
• improve the availability of projects and ensure delivery on time;
• improve the return rate of organizational/corporate IT investment and improve the overall competitiveness of the organization/enimgterprise;
• set up a set of effective continuous improvement mechanism and internal control mechanism of IT department;
Cost, clear IT management and organization/business strategy and IT strategy goal of combining site, optimize the structure of existing IT services and resources distribution, make use of IT resources in line with the company business strategy and IT strategy goals.
• monitor the management process and conduct performance evaluation by establishing optimization, transparent management process and definition of responsibility; Reduce the management cost and risk of IT operation;
• easy to integrate the service management process and other management systems, such as the information security management system and the quality management system ISO9000;
• integrate existing management systems and business processes, standardize the level of IT services, standardize workflow, and reduce risks caused by personnel changes;
• improve the professional quality of relevant staff in the IT department and improve the staff's service ability and work efficiency;
• improve the overall functioning of the IT department and the ability to communicate with each other
